Use cases
From internal IT and MSPs to customer support and security ops — Fixly routes, resolves, and audits the ticket stream your team actually lives in.
Turn every VPN complaint, password reset, and laptop fix into a ticket automatically. Voice, email, chat — one queue, AI-triaged, SLA-tracked, and auditable.
Manage dozens of client organisations from one pane of glass. Each org gets its own team, voice number, email alias, KB, and SLA — fully isolated, fully auditable.
Reported phishing, lost device, suspicious sign-in — every one becomes a tagged P1 or P2 ticket with automatic routing to your security team and the correct runbook attached.
Replace the cycle of copy-pasting replies between your inbox and help-desk tool. Emails arrive as tickets, replies go back out threaded, AI drafts the first response.
Broken badge reader, malfunctioning printer, A/C issue — ops teams get the same auditable workflow IT gets. No more Slack messages falling through the cracks.
Onboarding frictions in a trial account are silent churn. Fixly routes trial tickets to a dedicated queue with urgent SLA so customer success catches them before the billing clock runs out.
Connect one channel, flip on the agents, watch your queue move.
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