Industries
Fixly is industry-agnostic at the core and opinionated at the edges — with templated configuration for the six verticals we serve most.
Built for
Fixly is industry-agnostic at the core, with configuration templates for the six verticals we serve most. Drop-in routing rules, KB starter packs, and compliance-ready audit trails.
Engineering-heavy teams that live in PagerDuty, Linear, and Slack — Fixly auto-tags incidents, correlates to deploys, and keeps Ledger-grade audit trail for every resolution.
Audit-first by design. Every AI touch, every resolution, every SLA countdown is logged and exportable for regulators. Role-based access and per-feature permissions built in.
PHI-adjacent support without compromising security. Voice agent never reads back sensitive data. Tickets link to systems of record without exposing them in the UI.
Plant-floor staff on shared devices. Voice support becomes the intake channel — no apps to install, no portals to navigate. Routing rules fire on keyword.
POS down, payment rails flaky, warehouse scanner offline — priority spikes on outages trigger a proactive customer broadcast in under 60 seconds.
Seasonal surges during semester starts. Pattern detection forecasts volume 7 days out so staffing plans actually match reality.
Also serving
Connect one channel. See the difference in an afternoon.
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