How Fixly Works
Connect email, voice, and chat. AI agents classify, route, and draft responses. Every resolution is written to the Honest Resolution Ledger — and if a customer re-files within 48 hours, the “fix” is automatically flagged.
The Fixly Process
A clear, repeatable workflow that turns every ticket into a resolution — faster than ever before.
Connect Your Helpdesk
Link your existing ticketing system to Fixly in minutes. We support Freshdesk, Zendesk, and more through secure API integrations. No migration needed — your team keeps using the tools they already know.
< 5 min
Setup Time
10+
Integrations
SOC 2
Data Security
Tickets Flow In
Once connected, tickets sync automatically via real-time webhooks. Every new ticket, update, and resolution is captured instantly. No manual imports, no delays — your data stays perfectly in sync around the clock.
< 2s
Sync Latency
99.9%
Uptime
Real-time
Webhook Events
Intelligent Classification
Every incoming ticket is automatically categorized by type, assigned a priority level, and scored for confidence. Routing rules ensure tickets land with the right team instantly — no more manual triage bottlenecks.
95%+
Accuracy
< 1s
Classification Speed
Unlimited
Categories
Automated Resolution
Fixly agents analyze each ticket against your knowledge base and past resolutions. For common issues, responses are drafted and sent automatically. Complex tickets get enriched with context so your team resolves them faster.
40%+
Auto-resolved
< 30s
Response Time
+25%
CSAT Impact
Learn & Improve
Every resolution feeds back into the system. Agent feedback, customer satisfaction scores, and resolution outcomes continuously refine classification and response quality. Your support gets smarter every single day.
Continuous
Feedback Loop
3-5%
Monthly Improvement
Included
Custom Training
Before vs After Fixly
See how Fixly transforms every aspect of your IT support operations.
Ready to transform your IT support?
Join hundreds of IT teams who have cut their resolution times by 60% and reduced ticket backlog by 80%. Get started in under five minutes.