Integrations that just work
Connect Fixly to the tools your team already uses. Import tickets, sync statuses, and automate workflows — all in minutes, not days.
Supported Platforms
Deep, native integrations with the most popular ITSM and helpdesk platforms on the market.
Freshdesk
Connect your Freshdesk workspace to streamline ticket management and resolution workflows across your support team.
Key Capabilities
- Bi-directional ticket sync
- Status and priority mapping
- Agent assignment sync
- SLA policy data import
- Custom field mapping
- Ticket tags and categories
Zendesk
Integrate with Zendesk Support to unify your helpdesk operations and gain full visibility into service requests.
Key Capabilities
- Real-time ticket synchronization
- Priority and urgency mapping
- Agent and group sync
- SLA target tracking
- Macro and trigger awareness
- Customer satisfaction data
Jira Service Management
Bridge Jira Service Management with Fixly for seamless IT service delivery and incident management.
Key Capabilities
- Issue and request sync
- Status transition mapping
- Priority scheme alignment
- Assignee and team sync
- SLA calendar integration
- Custom workflow support
ServiceNow
Connect ServiceNow instances to consolidate enterprise service management and accelerate resolution times.
Key Capabilities
- Incident and request sync
- State and priority mapping
- Assignment group sync
- SLA definition import
- CMDB reference linking
- Change request awareness
How integrations work
Three simple steps to connect your existing tools and start seeing results.
Connect
Authenticate with your ticketing platform using a secure API key or OAuth flow. No code required.
Sync
Fixly imports your existing tickets, agents, and configuration. Historical data is available immediately.
Automate
Set up routing rules, auto-categorization, and smart assignments. Let Fixly handle the repetitive work.
Enterprise-grade security
Your data and credentials are protected at every layer. We take security seriously so you can integrate with confidence.
Encrypted Credentials
All API keys and OAuth tokens are encrypted at rest using AES-256. Credentials are never stored in plain text.
API-Key Authentication
Every integration uses scoped API keys with the minimum permissions required. Rotate keys at any time from your dashboard.
Read-Only by Default
Integrations start in read-only mode. Write access is only enabled when you explicitly configure it for specific actions.
Coming soon
We are constantly expanding our integration ecosystem. Here is what is on the roadmap.
Slack
Get ticket notifications and updates directly in your Slack channels.
Microsoft Teams
Collaborate on incidents and service requests within Teams.
PagerDuty
Trigger and manage on-call escalations from Fixly.
Salesforce
Link customer accounts and CRM data to service tickets.
Ready to connect your tools?
Sign up for Fixly and set up your first integration in under five minutes. No credit card required.